Refund policy

Returns & Refunds

We offer a 14-day return policy. You have 14 days from the date you receive your order to notify us that you wish to return it.

To start a return, please contact us at info@millhousewatches.com before sending your item back. We will provide you with the appropriate return instructions and return address.

Change-of-mind returns

Please return your watch in the condition in which it was received, with its original packaging and accessories.

You are responsible for the cost of returning an unwanted item unless we agree otherwise. We recommend using a tracked postal service, as you are responsible for the item until it reaches us.

You may inspect and handle the watch as you reasonably would when examining it before purchase. If an item has been handled beyond what is reasonably necessary and this has reduced its value, we may make an appropriate deduction from the refund where permitted by law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible at info@millhousewatches.com if your item is damaged, faulty or you have received the wrong item.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Refunds

Once your return has been received and inspected, we will notify you. Where a refund is due, it will be issued to your original payment method.

For eligible cancellations, we will also refund the standard outbound delivery charge where required by law. If you selected a more expensive delivery option, such as express delivery, any additional delivery cost above our standard delivery service does not have to be refunded.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, where permitted by law.

Please allow additional time for your bank or card provider to process the refund after it has been issued.

EU customers

Customers purchasing from within the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.

Unless otherwise agreed, customers are responsible for the direct cost of returning unwanted goods.

For any questions regarding a return, please contact info@millhousewatches.com.